Both online businesses and those that have a physical presence will need to be cognizant of their online business reputation which can be impacted by any variety of different factors. The online world is different from the physical brick-and-mortar businesses in some key ways and business owners will need to adapt to these new realities in order to thrive in the market.
Word of mouth had a big impact on your brand reputation as did your advertising and public relations, as well as the distribution channels that you were able to have your products placed with.
Related: What is Reputation Management?
The online world is different for both physical locations and online stores. Before customers buy from your company they will often perform an online search on your company and products and will make a decision to buy from your business based on the reviews that your product has online as well as what others say about your products and services online. A positive reputation can yield increasing sales and a better online presence, while a poor reputation can reduce those customers who will ultimately buy from you. Given the number of different companies that are likely selling in the same space as your business, bad reviews and a negative online reputation can be disastrous for your business.
That is where an online reputation management company can come in and help you to improve your online reputation s that you don’t scare off those customers who might purchase from your business. Online reputation management companies will review your online presence, make suggestions to improve your online reputation, and provide monitoring and reassessment services to see the impact that their changes have had on your business.
An example of an online reputation management company is The Search Fixers who do more than their name implies. While they will certainly view your reputation as it appears through search engine results, hey will also work to implement changes in your business that will impact the way in which your business is perceived.
After all, changing or burying a bad review is attacking the symptoms of a disease and not the source cause. The changes sometimes are drastic and other times simpler. Sometimes a social media account is t blame or a website needs to be revamped. The Search Fixers have experience in understanding how your brand is viewed by customer and will help to redirect business to your website and business through positive steps to improve your reputation.