Securus Technologies released a list of comments that had been sent in by some of the people that used their products a few months ago. The comments were just a few of the many letters and emails that the company got from its customers all over the country. Rick Smith is the CEO of Securus. He stated that the firm invested in making new products each week to improve the quality of services that they provided to their customers. He mentioned that safety was part of the DNA of the company and they tried to instill it in every product that they released.
Securus announced that it had hired a sales executive to join its leadership team in January last year. Jon Bell joined Securus as the senior vice president of Sales. He was tasked with assembling a technology-oriented sales team. The company develops more than 800 different products. The leadership saw it fit to give the role of selling these products to an experienced professional. Rick Smith pointed out that the company had invested more than half a billion dollars to acquire security and safety products over the past few years. He stated that this warranted a key sales manager who would be able to lead its sales divisions as the company continued to grow. Smith said that this was important because Securus needed a new way to present its portfolio of products to clients.
Read more: http://bitsylink.com/2017/04/21/rick-smith-helping-securus-technologies-serve-the-corrections-industry/
Bell’s career as a manager has spanned for more than 35 years. He is known for his ability to grow the culture of a company and to steer it towards its sales and profits targets. Bell schooled at Holy Cross before joining the Wharton School of Business to pursue a Master’s degree. He is also a graduate of the prestigious Kellogg School of Management. He has worked at reputable companies including AT&T, Time Warner Cable, Verizon, and IBM.
Bell will be in charge of the 100 people who work in the sales team at Securus. Most of the members of this division are sales associate that are always on the road to find new clients. Josh Conklin is the VP of Sales at Securus. He now reports directly to Bell. Both of them will work to present the company’s products to more customers and to utilize the Securus Technology Center fully to make presentations to customers. They will also collaborate to build a sales associate training program that will enable new hires to learn about the sales strategies of the company faster. Rick Smith pointed out that the firm would never lose out on a contract if more people understood their products and services. This is because they offer better products and wholesome services that are beneficial to correctional facilities. Visit securustechnologies.com for more info.
On March 8th, 2017, Securus Technologies, a leading criminal justice and correction technology provider, proudly announced that they won a Gold Stevie Award in the Best Customer Service Training Department category. The awards ceremony, attended by hundreds of executives, which took place at Caesars Palace in Las Vegas, Nevada.
At Securus, the customer service department primarily deals with individuals calling in because they encountered a problem setting up an account for someone in jail to make phone calls or they are having trouble receiving the calls at their end. Either way, the person is upset and needs someone to rectify the situation as quickly as possible; therefore, Securus’ customer service training materials emphasize empathy and the need to resolve the issue quickly, on the first call if possible. Securus Technologies’ Senior Vice President of Operations Danny de Hoyos, speaking about the company’s revamped training program said, “I’m glad to say that it has worked and that we’re seeing the best customer satisfaction, Net Promoter, and first call resolution scores in our history.”
Several of the judges, who are independent business professionals, mentioned that Securus Technologies provides a valuable service, which is true. The Dallas, Texas-based company offers inmate self-service, communications and monitoring technology to corrections agencies in North America.
Securus Technologies Company has worked to receive accreditation and an A+ rating by the Dallas-based Better Business Bureau. According to the Better Business Bureau, this was a voluntary action which Securus Technology purposed have their business regulated and treated to deduce recommendations which can be used to develop a better business in a company that has nothing to do with unwanted business in the United States. The Better Business Bureau received an accreditation fee that is used to determine the various aspects of the company about their business. For his reason, they went on to measure the justification statements made by Securus Technologies. According to the company, they used the measurement of the customers’ statements to give them an accreditation based on their online reviews.
Securus Technologies is one of the leading providers of technology solutions or people and companies to promote civil justice and criminal technology solutions in the United States. As a matter of fact, the company has worked to promote their intention to increase public safety and aid the investigation carried out by the inmate society. Moreover, the corrections and monitoring industry has much to benefit from Securus Technologies. Securus Technologies has announced that it has received an A+ rating and accreditation by the Better Business Bureau.
The Senior Vice President of Operations of Securus Technologies, Danny De Hoyos said that he is thrilled to announce that the company has worked hard to meet the necessary criterion stated by the Better Business Bureau to achieve a better rating and accreditation. This certification and ratings were deduced from what the company prints and says in all its production. As a matter of fact, the company has worked to meet numerous working capabilities in the United States. For Securus Technologies to meet the accreditation criterion, they have worked in close relation with the Better Business Bureau.
We have a law firm that works with people in jail every day, but we have to do something that is very secure. We have to show that we are taking a lot of precautions to be on the right side of our ethical code, and we would never want to let our clients feel like we are forcing them to talk on a line that is secure for them. We know that they might be nervous to even talk to us about certain things that they might say, and we know that we can help them a lot more when we are on Securus.
I have use Securus for a couple years now, and I keep up with all the changes they have made to their system. I have been impressed to see them upgrade often, and I can tell my clients that we are talking on an upgraded line They are putting video cameras in prisons to help us see our clients, and I know that families are doing the same thing. There is something very powerful about the way that we can help someone when we can see them, and we have expanded our network to serve many more jails.
I have people who are in need of a look at their old case, and I have clients who are not out on bail. We need to be able to talk to all of them, but we cannot do that until we have gotten onto Securus. Securus is one of the best things that has ever happened to our law office, and I am glad that we were able to reach out to more people using the service. Securus keeps our calls private, and they are constantly upgrading to make sure that we always feel safe as we talk.