Securus Technologies’ Award-Winning Best Customer Service Training Department Takes The Gold

On March 8th, 2017, Securus Technologies, a leading criminal justice and correction technology provider, proudly announced that they won a Gold Stevie Award in the Best Customer Service Training Department category. The awards ceremony, attended by hundreds of executives, which took place at Caesars Palace in Las Vegas, Nevada.


At Securus, the customer service department primarily deals with individuals calling in because they encountered a problem setting up an account for someone in jail to make phone calls or they are having trouble receiving the calls at their end. Either way, the person is upset and needs someone to rectify the situation as quickly as possible; therefore, Securus’ customer service training materials emphasize empathy and the need to resolve the issue quickly, on the first call if possible. Securus Technologies’ Senior Vice President of Operations Danny de Hoyos, speaking about the company’s revamped training program said, “I’m glad to say that it has worked and that we’re seeing the best customer satisfaction, Net Promoter, and first call resolution scores in our history.”


Several of the judges, who are independent business professionals, mentioned that Securus Technologies provides a valuable service, which is true. The Dallas, Texas-based company offers inmate self-service, communications and monitoring technology to corrections agencies in North America.

Vincent Parascandola’s Role In The Success Of AXA Advisors

Vincent Parascandola is the senior executive vice president of AXA Advisors, LLC where he is in charge of sales, retention, management development, productivity and recruitment of financial professionals. AXA Advisors is the retail agency of AXA Equitable Life Insurance Company, a leading insurance firm in the United States. Vincent studied computer science at the esteemed Pace University-Lubin School of Business. He began his career as a systems analyst at Irving Trust Company before joining Prudential Insurance as an agent. Later, Parascandola worked as a financial professional at The MONY Group Company where he rose through the ranks to become the field vice president before joining AXA Group in 2005.

Mr. Parascandola boats of over 25 years of experience in the industry. He started serving AXA as the president of Advantage Group, an affiliation of AXA Equitable that focuses on attracting seasoned financial experts. Later, he was appointed to work as the divisional president. He also served as the co-manager of New York Metro branch of Advantage Group. Metro branch has close to 400 financial experts in the tri-state region. As the senior vice president of AXA Advisors, Vincent has spearheaded the firm’s strategy of customer retention where customers receive personalized services. He also established a culture where employees interact with the consumers and follow up on their feedback.

Vincent Parascandola t collaborates with the senior management team to equip the financial advisers with necessary resources needed to educate customers. AXA Advisors has 6,000 financial professionals who assist in providing innovative products as well as financial protection and investment strategies, including asset allocation, retirement, college and estate planning. Mr. Parascandola’s outstanding performance in the industry has earned him several awards and recognition, including Career Development recognition by GAMA and the Master Agency Awards. He was also the recipient of the National Rookie of the Year award, which was presented to him as he was starting his career. As a sought after speaker, he has lectured in renowned conferences such as LIMRA distribution conference and GAMA’s National Lamp Meeting. Vincent is a member of GAMA, a former president of the Florida Chapter, and an ex-chair of LIMRA’s Field Officers Committee.




Bruce Levenson is probably most known for being a former owner of the Atlanta Hawks basketball team and the founder of UCG. Something people may not know about Levenson is that he attended Washington University, where he earned a Bachelor of Arts degree, and American University, where he earned his J.D. Levenson is also the president of the “I Have a Dream Foundation.”

Forbes billionaire Bruce Levenson, one of the other former owners of Atlanta Hawks Basketball and Entertainment LLC, has been making headlines. On September 13, 2014, a lawsuit was filed against New Hampshire Insurance Company, also described as AIG. The lawsuit does not involve the current Hawks owners.

According to the former owners, also described as AHBE, AIG has breached their contract and is acting in insurance bad faith. Prior to the lawsuit, AHBE had reached an agreement with the insurance company’s former general manager, Danny Ferry. Still, the insurance company has yet to pay out.

AHBE has provided documents proving that their policy covered them for certain losses related to employment practices. The certain acts listed in the policy included acts of “wrongful termination” and workplace torts.” On April 2, 2015, AHBE even provided the documents proving Ferry’s previous agreement with them.

Even with all the evidence stacked against them, AIG continued to refuse pay on any claim. AIG is maintaining that no policy was triggered and any settled agreed upon with Ferry is not valid. Not only is AIG refusing to acknowledge the claim, they’re also refusing to participate in the defense or accept coverage.

Due to all obvious acts of bad faith, the lawsuit is seeking an additional 50 percent penalty. AIG’s behavior in the matter is irreprehensible. Although AHBE is will to tell their side, AIG has yet to offer any explanation for their behavior.


Jeffry Schneider: Always Ready to Give

As the world changes rapidly all around us, it’s easy to get overwhelmed by daily stress, but for our future, it’s important to remember to help others. When it comes to putting others first, few people have the care and tenacity of Jeffry Schneider, a father, business leader, and philanthropist. In a place of personal reflection and wellness, Jeff discovered he finds helping others with their health and fitness extremely important.  He is mentally and physically dedicated to not only his own health but also the health of others. Jeff strives to help kids and adults alike with their mental and physical wellness. He regularly participates in charity work in addition to participating in community marathons and other nonprofit fitness events as a means of growth and personal fulfillment. Knowing every day is a gift and an opportunity to help someone else, he puts others first and makes the world a better place in which to live.

As a philanthropist, Jeffry Schneider knows that monetary contributions to a charitable organization is not enough; it is just as important to volunteer and participate in its activities. So that’s precisely what he is doing: focusing his energy on charitable participation. Today, the world needs people with empathy and leadership skills to improve at-risk communities and our changing environment. Jeffry Schneider believes that if we want to make a positive impact on our world, we must build stronger communities but knows that accomplishing this requires a strong, experienced leader. Fortunately, Jeffry is more than up for the task, over the last decade he has supported numerous organizations during community improvement projects.

To improve communities, Jeff also does a substantial amount of charity work for organizations like the Cherokee Home for Children, Wonders and Worries, and the Gazelle Foundation.  Jeff believes these groups value giving back to the community and the world as much as he does. An unconventional giver, Jeffry Schneider is primarily devoted to helping those who help the less fortunate. He even sponsors specific individuals who are committed to helping others not only in their community but also around the world.

In alignment with his dedication to uplifting at-risk communities, Mr. Schneider decided to sponsor Elizabeth Stephens, an oncology nurse at Dell Children’s Hospital, who, in her free time, travels to Central America to repair kids’ cleft palates. Elizabeth had been using her own finances including her savings to fund her travels until Jeffry, touched by her mission, decided to reimburse her for all expenses that she incurred on these trips. His reimbursement will allow her to continue her work, providing critical care to children in need, for years to come.

In addition to improving and assisting communities, Jeffry encourages his employees to strive for personal success. The fundamental principle of leadership is to help others achieve a desired aspiration, and at the core of any effective leader is the capacity to evoke the best in others while focusing them on their target. Leaders are the most influential part of organizations because they are responsible for guiding their team to reach the company’s main initiative. Regardless of the vision, an effective leader, such as Jeff, always keeps the team’s focus on the business objective. Jeff seeks to create a positive work environment that empowers employees to focus on the task at hand while working at peak efficiency. Jeff does this by implementing companywide wellness programs and maintaining a friendly, open office culture.

Even though Jeffry Schneider has been actively giving for years, he shows no sign of stopping. He demonstrates what it takes to be an excellent leader daily to the individuals around him. Jeff, continuing to focus on altruism, is always ready to extend his philanthropic reach.

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The Career of Susan McGalla

Susan McGalla achieved a bachelor’s degree from Mount Union College in marketing and business. At the college she is part of the Board of Advisors. McGalla is an entrepreneur as well as an executive consultant from Pittsburgh Pennsylvania. She previously served as the president of American Eagle Outfitters Inc and at Wet Seal Inc she was the Chief Executive Officer. She is a board member of HFF Inc. HFF’s objective is to offer profitable real estate services, it is a trade organization. She is also a board member at the Magee-Women’s Hospital Research Institute. Furthermore at the Allegheny Conference on Community Development she serves as the director.

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In the year 1986 to 1994 Susan McGalla was in charge of managerial and marketing roles at Joseph Horne Company. After that she became part of American Eagle Outfitters. She had a number of roles at the organization. First of all she was a buyer for the divisional merchandise for buying women’s clothes. She also had a number of administrative positions at the firm, her hard work paid off quite well because later on she was elected as the chief merchandising officer (CMO) as well as the president of American Eagles Outfitters. Her time as president resulted in so much achievement including the launch of aerie of the organization as well as 77kids brands.  Source:


In the year 2009  McGalla decided to leave American Eagle Inc and started her career as a private consultant for financial investment and trade companies. She is currently at Pittsburgh Steelers working as the vice president of Innovative Development and Business Strategy. Nevertheless she is part of the board of directors of the Magee Research Institute and at the University of Pittsburgh Cancer Institute she serves on the council. Her administrative skills have helped her so much in her entire career because she is able to guide the company that she serves currently in a good way.

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Inaugural of Copa Star Hospital in Rio de Janeiro

On October 2016, Copa Star Hospital was inaugurated in the southern zone of Brazilian capital Rio de Janeiro. It is located on the Figueiredo Magalhaes Street near Copacabana beach. It took three years for the completion of the construction of Copa Star Hospital. The hospital is a combination of sophisticated technology, luxury, comfort, and outstanding service. From the outside, it looks like a five-star hotel. The concept was introduced by D’Or Sao Luiz Network. The seven-story building is a masterpiece of technological innovation. It is constructed on an area of twenty-one thousand square foot. As compared to other hospitals, patients here enjoy a great level of freedom. They can talk to a doctor or request attention from nurses with a few taps on the iPad. New technology has been introduced for the automation of the beds. With the help of an application, patients can do various tasks like opening and closing curtains, changing the lighting of the room and accessing his doctor.

Dr. Jorge Moll who is a cardiologist is the founder and President of D’Or Sao Luiz. The construction work of Copa Star Hospital began in 2013 with an investment of more than four hundred million dollars. According to Jorge Moll, the hospital is a great alternative for people who earlier had to visit Sao Paulo and Rio de Janeiro. Complex surgeries can be conducted at this hospital where the qualified staff is available round the clock to take care of the patients. People describe Copa Star Hospital as the combination of professional medical staff and hotel accommodation. The aim is to help people recover from illness with the use of technology and comfort. An innovative feature of Copa Star Hospital is a separate area for the passage of stretchers and hospital staff. The galleries of the building are decorated with paintings of Japanese artist Yutaka.

D’Or Institute for Education and Research (IDOR) is a nonprofit institute for the promotion of scientific and technological advancement in healthcare professional training. The institute was founded in 2010 with headquarter in Rio de Janeiro. The facility has state-of-the-art equipment for researchers who rely on D’Or Sao Luiz for resources and technical support. The Institute coordinates with teaching and research activities of the network with units in Recife, Brasilia, Sao Paulo, and Rio de Janeiro. Currently, the institute has a research team of seventeen people and more than fifty students that are involved in various research projects aiming to bring significant research output. The institute mainly focuses on research areas like medicine, internal medicine, neurosciences, and pediatrics. IDOR offers post-graduation courses Lato Sensu, Residency Program, and specialization and refresher courses. The researchers collaborate with students in their master’s thesis and doctoral programs like INCA, FIOCRUZ, UERJ, and UFRJ.

Read more at SSC Magazine about Copa Star.

WEN by Chaz Provides a Better Way to Cleanse Hair

Regardless of whether someone uses a conditioner or not, almost everyone uses some type of shampoo to cleanse their hair. The problem with most shampoos is that they are designed to remove a lot more than just dirt. These products often strip away the nutrients and oils hair needs to stay healthy. A better way to cleanse hair is to use a conditioning cleanser, which does not remove the essential elements hair needs to stay healthy.

Products that contain both cleansing and conditioning properties are designed to be more balanced than those that are only designed to cleanse.

A Well-Balanced Line of Products

When it comes to choosing the best cleansing conditioners the line of products from WEN stands apart from all the rest. Each variety has its own unique formula that balances the cleansing properties with the conditioning properties. The end result is clean hair that is manageable, flexible and shiny. The cleansing elements in the line of products from WEN by Chaz not only remove the type of dirt that can accumulate on hair such as sweat or environmental pollutants, they also remove the build-up many styling products leave behind. This helps add body and softness to hair that would otherwise appear dull and limp.

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The ingredients found in the line of WEN cleansing conditioners includes many beneficial elements found in nature. These products are made with botanical extracts that contain restorative properties to help repair damaged hair. Elements such as amino acids, vitamins and protein all work to help create the best condition hair can have. As a combination cleanser and conditioner each variety is designed to address specific issues women often have with their hair. This allows each product in the line to better facilitate the user by correcting problems such as limpness, dryness, frizziness or oiliness.

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Karl Heideck: The Prolific Litigator

Karl Heideck: The Prolific LitigatorKarl Heideck is currently a practicing attorney in Jenkintown, Philadelphia. He is a contract attorney at Hire Counsel with over ten years experience in the legal profession. Karl Heideck is board licensed in Philadelphia, and he spent most of his career working as a general law practitioner. He now specializes in risk management, compliance, and litigation.

Heideck earned a BA degreeHeideck earned a BA degree in English and Literature from the Swarthmore College and his J.D in Law from Tempe University James E. Beasley School of Law. Karl Heideck has vast legal experience from working with firms such as Pepper Hamilton LLP and Conrad O’Brien Law Firm.

During this period, Karl Heideck handled matters such as construction contracts, white collar defense, pharmaceutical litigation, bankruptcy restructuring, and government litigation. Owing to his experience and determination, Karl has gained experience and is eligible to open a private practice.

Karl Heideck is a legal professional who offers advice on legal matters. The process of litigation involves the acquisition of personal jurisdiction, the filing of motions, appeals, and taking legal action against organizations and individuals on behalf of the client; and advising them through every step. He also offers pre and post trial services.

A litigator should always be adequately prepared before presenting a case, have a comprehensive strategy, and have the ability to draw accurate conclusions. One must also be able to conduct quality research that will effectively support the position taken.

To become a litigator, one has to achieve a bachelor’s degree in any law-related subject, political science, history, government, English, accounting or finance. These subjects assist in the development of skills such as dispute resolution, communication, negotiation, settlement, and most importantly, passing the state bar exam.

In addition to these skills, Karl Heideck has legal writing, product liability, corporate law, employment law, legal research, and commercial litigation experience that have assured his progressive success.


Waiakea Bottled Water Reaches Incredible Milestone in Just Three Years

Waiakea is one of the leading bottled water brands in the world. It has been ranked as the best water brand. The incredible natural taste and the excellent mineral proportions that result from a natural volcanic filtration make the brand the best globally.

Moreover, the firm has experienced and richly experienced team that ensures that the product is healthy and has no adverse impacts on the environment. The production of the water is based on environmental conservation, a factor that has earned it a title, the first carbon neutral water brand from the United States.

Bottled water products are one of the most popular drinks in the beverage industry. This fact made helped Waiakea water founder Ryan Emmons to envisage the vast opportunity in the industry.

He saw an opportunity that needed to be filled by a socially and environmentally conscious firm. Without hesitation, he developed Waiakea bottled water, a sustainable, healthy and environmentally friendly product. Learn more about more Waiakea Water:

Waiakea’s Remarkable Growth

All the other players in the bottled water industry have been on the market for over 50 years, and in just three years, Waiakea managed to beat them. Ryan Emmons who founded the company at the age of 22 recalls the awkward moments he went through in the early days of launching the firm.

Contrary to the opinion of the old boys in the industry, Waiakea Water Company grew fast reaching a milestone of 4000% growth in just three years.

The firm has an annual growth rate of 170%. This rapid expansion rate enabled the company to sell 122,400 cases as compared to the initial 2,304. The rapid growth has been attributed to a strong trade with the local distributors and bigger companies such as Whole Foods.

According to Ladisco, Waiakea water bottles are a product of recycling making them save 85% of the energy required to manufacture other bottles. The alumnus of the University of Southern California believes that his company produces a tasty product and that why many people have liked it.

The Filtration Process

Waiakea water remains unique because of its 14,000 feet volcanic rock filtration pathway in Waiakea Springs. The volcanic rock makes the water to be rich in healthy minerals such as calcium, magnesium, and potassium.

Waiakea Philanthropy

For every bottle sold, the 10 million dollar company donates 650 ml to PumpAid, an organization that donates water to disadvantaged communities in Africa.